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Brits lose 1.52 BILLION hours a year to GP and energy phone queues – the equivalent of all Manchester workers on hold

Published on March 31, 2025 at 04:05 PM

Person using a blue smartphone. — Using a mobile phone

BRITS lose 1.5 billion hours a year to broken service systems, a report revealed yesterday.

Battling GP bookings, council websites and energy helplines are taking up the equivalent time of putting all of Manchester’s workers on hold for 12 months.

Man using phone and credit cards for online banking. — Brits lose 1.52 billion hours a year to broken service systems

The research, by The New Britain Project, warned that fury at “broken Britain” is now a “political and economic emergency”;, costing the economy £26 billion.

The think tank found that 78 per cent of adults regularly face service-related frustration.

Middle-aged women, often juggling work and care, report the highest levels of stress.

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The everyday struggles are pushing voters away from the mainstream parties, with Reform UK and Green Party supporters the most fed up.

Report author Anna McShane warned that if Labour ministers fail to fix the problem, voters will continue being driven to alternative political outfits.

She said: “People are fed up with wasting their time.

“If nothing changes, they’ll back parties promising to tear the system apart.”;