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Thousands of Brits face holiday cancellations as major travel company collapses into administration after 25 years

Published on April 09, 2025 at 11:20 PM

HOLIDAYMAKERS could be left disappointed after a major travel operator plunged into administration.

and trips could be at risk now that the firm has ceased to be covered under ATOL.

Illustration of a cruise ship near a tropical island.
3d Cruise Ship Vacation Holiday Summer Illustration Concept

Jetline has fallen into administration after providing cheap for 25 years.

The London-based stopped trading as an ATOL holder in March.

It could mean the end for the firm after Alan Clark, of financial recovery specialist Carter Clark, and Neil Bennett, of restructuring and insolvency firm Leonard Curtis, were appointed on 28 March.

The company had been trading since 2000 and held an ATOL for nearly 5000 passengers.

Acting as a , the 800 forward bookings and 20 customers overseas could be cancelled.

According to Travel Weekly: “It is understood Jetline, which traded under multiple brands, had failed to pass on customer payments.

“It had been selling cruises both as a retailer and at net rates, making itself the principal on some bookings.”

The specialist media also claimed that an industry source with knowledge of the company described it as “doing a huge amount of business in the US”;.

Jetline Travel Limited's company pages on the website show the appointment of an administrator last month.

It also seems to have an outstanding charge code.

Hundreds of thousands of people previously used the company for their holidays.

Two years ago, it recorded a transaction turnover of £28.1 million and an operating profit of £655,000.

When the company ceased trading as an , it is thought 5,000 customers were affected.

Several high-profile cruise bookings with operators like Princess, Cunard, and Holland America have since been cancelled due to a “breach of contract”; with Jetline.

All bookings with had been transferred to them as direct bookings.

The CAA has warned: “If you are currently overseas and you hold a scheduled flight e-ticket, the flight remains valid for the return journey.

“You are advised to check-in with the airline as per the existing flight ticket.”

was also warned that while the flight may still be valid, other parts of the trips may not.

They added: “Other services have not been paid to the local suppliers and you will be required to re-arrange and pay for these services again.

“To avoid any issues in resort, you should confirm the cost of all the services in advance of travel where possible.”

Anyone who has a cruise-only trip booked, or one with just accommodation that doesn't have flights included, are not protected under .

Furious have said they were left without any information.

One person wrote: “Our appear to has gone. Totally unable to contact Jetline.”

Another said that they were told they had “48 hours to pay again” for the holiday or they would cancel it.

The CAA added: “We understand that Jetline Travel Ltd acted as agents for other , these bookings are not protected under the ATOL of Jetline Travel Ltd.”

A spokesperson from the Advantage TravelPartnership, which represents Jetline in the travel industry, told The Independent: “We are greatly saddened that Jetline Travel has ceased trading. They’ve been a valued member since 2015, and our thoughts are with the customers and staff affected.”;

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