M&S has experienced a widespread outage leaving customers unable to purchase items with contactless payments.
The high-street chain has issued an apology on social media after customers demanded answers.
A spokesperson for the store wrote: “Hi Andrew, I'm really sorry about this! We are experiencing some technical issues, meaning that we cannot accept contactless payments or process click-and-collect orders. We are really sorry for any inconvenience and hope to resolve these issues soon.”
Shoppers have taken to X, formerly known as Twitter, unsure whether others have experienced the same problem.
One person wrote: “Is there an issue today with payment systems in just BW or Nationwide. Needed work trousers and had gift cards to spend. Told couldn’t spent £58 on a card. Went back 2 hours later and told it was still down – was going to refund and use cards?!”
Some customers have even suggested the problem has been an issue since Saturday.
One user put: “@marksandspencer I’ve tried to return some clothing to the Camden store and have been told that your WiFi has been down company wide since Saturday so I can’t return them.
“Nothing on social media about this – is it true? Now need an extension on return time as going away.”
