A “DESPERATE”; mum of a four-month-old baby has been left “homeless”; because of major home retailer Wickes.
Emilia, 34, and her husband Allessandro de Stasio, 38, have been left “stranded”; and “struggling to survive”;.
Last month, the pair made the difficult decision to move out of their one bedroom flat in for a week to allow contractors to renovate their kitchen.
Little did they know that by doing so, they would face nearly a month-long ordeal with no definitive ending.
After ordering more than 15 appliances, the pair agreed on an installation date with contractors.
When a third of their order did not arrive and they received an email from Wickes suggesting that all of the items had been delivered, the couple began to fret.
With live feeds and exposed tools lying around on the ground of their home, the couple initially saved up to move out for a few days to ensure the safety of their newborn.
But with no update from Wickes on the delivery of the missing items and the contractors leaving to work on other jobs, their home has been left like a “construction site”;.
Forking out £230 a night to stay in a hotel, the couple have been left “completely at a loss”;.
Emilia told “I am juggling sleepless nights and trying to figure out what to do.
“It’s very tough, the house is unlivable and we are paying for everything on a credit card.
“We have no relatives here so I am hoping for a bit of humanity.
“The stress carried to the baby, she feels it, she’s crying more, it’s a spiral that seems never-ending and I am just furious, devastated and destroyed.
“I just don’t know what to do.”;
To make matters worse, the temporary accommodation has no facilities to store breastmilk and is a 45 minute drive from their nursery.
If the pair had been given an update or more information in advance, Emilia claims they could have returned to her family in or her husband’s in .
Instead, they have been left without answers, just hoping to “be put in a safe environment”;.
As costs continue to rack up into the £10,000 range, the new mum has emailed the company every day.
She has described the little communication they have received in return, with no timeframe on when the issue will be resolved.
Even if the items are delivered soon, Emilia fears the contractors will have moved onto other work meaning they will have to continue paying for a hotel whilst they wait on their availability.
The new mum added: “It is absolutely appalling
“It’s careless, we have received no apology.
“I feel a mix between fury and devastation, we have no on here to help us and we are just trying to figure something out.
“It would cost them nothing to phone us but you know they are a big kitchen company against us with a new born baby and no money.
“We just want an update”;.
A spokesperson for Wickes told Flying Eze: “We are sorry to hear about Mrs de Stasio and her husband’s experience as we always aim to deliver a high standard of customer service.
“Our Customer Relations team is actively reviewing the matter and will be in direct contact to discuss a resolution.”
