M&S has warned that shoppers may face days of disruption after a cyber “incident” plunged contactless payments and deliveries into chaos.
The company apologised over the mysterious issue – which saw customers turned away at tills yesterday, as click-and-collect orders were also affected.
In an update, shared to Instagram, an M&S spokesperson wrote: “We promised to keep you informed about the cyber incident that has led to disruption to some services.
“You can continue to shop in our stores, on our website and through our app but there may be some changes which may inconvenience you over the coming days.
“In particular, we are currently not processing contactless payments and there is disruption to the collection of Click and Collect orders in our stores.
“Serving our customers, and protecting our business is our priority, and we are working incredibly hard to restore our services.
“We are really sorry for any inconvenience and we'll continue to keep you updated.
“Thank you for shopping with us and for your continued support.
“We appreciate your patience and understanding. From the M&S team.”
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