THIS is the moment a World Cup fan has his phone smashed out of his hand while filming chaos at one of the fan villages in Qatar.
The football fan was filming at Fan Village Cabins Zafaran as supporters were left facing waits of up to eight hours to get their rooms.
Frustration can be seen building at the check in desk as fans queue while carrying their luggage and raised voices can be heard.
The camera pans round as the fan says: “It is getting wild here.”
The video shows the temporary marquees and fake green grass as the fan films the chaotic scene at the World Cup village.
And then a man clearly wearing a Qatari police uniform lunges towards him and smashes down the camera as the footage ends.
The video was sent to The Sun Online by another football supporter staying at Fan Village Cabins Zafaran.
He said the situation at the camp was an “absolute disaster” – with fans arriving only to find their rooms not ready.
The fan, who is supporting Mexico, told The Sun Online: “[It is terrible] many fans are left waiting more than eight hours for a cabin.
“We are tired and the lines are not just an issue ar check in – but also at the food booths and the markets inside the village.
“To check in takes a whole day, and its take over an hour to get food.”
The fan, from Kansas City in the US, is now attempting to get his money back as rooms in the cabin village cost more than £175-a-night.
They were left waiting for access to their cabin with no food or water, and when they did get to their rooms, they found they not been cleaned.
“This is [an] outrage and we are now looking for other options as we have officially been robbed,” he said.
Qatari authorities have been forced to admit the pop up facilities erected were “substandard”.
And they are now offering full refunds and free alternative accommodation.
Furious fans told The Sun Online how they endured horror check ins only to then be sent to dirty sauna-like rooms – and raged the rooms are not fit for “human habitation”.
Qatar had rushed to knock up a number of “fan villages” to help accommodate the more than one million fans expected to travel to the country during the four-week tournament.
But instead of being the paradise villages they were sold as – they have been compared to the notorious “Fyre Festival”.
Another fan, from the US, told The Sun Online, he was ordered by police to not take pictures.
“I would call it a camp not a village,” he said.
He went on: “I paid too much, just over $200 (£165) a night. The room is not worth it.
“This is my third night night and my room has not been cleaned. No fresh towels. Customer service is horrible.”
He shared pictures with us of overflowing bins, and added “I’m not high maintenance but the rooms should be cleaned”.
And another fan, who travelled nearly 7,000 miles to be in Qatar from Canada, said the Free Zone Fan Village was a “complete disaster”.
“People had been waiting for over four hours and all the staff just disappeared saying most of the rooms aren’t ready or people haven’t previously checked out,” he said.
He arrived at the fanzone at 10am, had his bags taken away, but then didn’t getting a room until 4am.
And another punter complained of a leaking shower and toilet in his cabin, as well as overpriced food and terrible transport links to the stadiums.
He urged all fans to use taxis.
The tiny container-style cabins house two people in a cramped bedroom with an en suite shower – and the metal structures are left baking beneath the blazing sun.
The sites have little shade – but do have food stalls, big screens to watch the games, and on-site supermarkets.
Football fans also vented their frustration on social media, with one Saudi Arabian footie fan sharing videos of huge crowds gathered outside the village.
Police were reportedly called to help keep order amongst the frustrated football fans.
He accused the authorities of “overbooking” the site – claiming many fans were left without any accomodation at all.
The dedicated “World Cup Fans” account posting a lengthy thread on the situation to its more than 4,000 followers.
The account – which provides information on tickets and accomodation for fans – vented the situation at the two villages had “turned the joy of fans into misery”.
“Hundreds of fans from different countries of the world who have confirmed reservations in the fan villages suffered and are still suffering from mismanagement of the fan villages,” it wrote.
It went on: “The majority of the rooms have been received and are in a dirty state in the full sense of the word and are not suitable for human habitation
“The majority of cabins have a problem with air conditioning, and there is no solution, and they have become more like sauna rooms, especially during the day.”
Qatar has already faced questions over organisation of the World Cup – with reports weeks before the start that the nation simply was not ready.
Confusion over the sale of beer, infrastructure problems and reports of crowd trouble at the fanzone have already surfaced.
The tiny country is expected to welcome more than one million fans during the tournament – when the country only has a population of 2.9million.
Billions have been spent to try and ready the nation for its first attempt at holding an event of this scale.
In a statement the Qatari Supreme Committee told The Sun Online: “We are aware that a number of fans have faced delays checking into select Fan Village accommodation due to owner and operator negligence.
“A section of units in these facilities, which are delivered and managed by different private entities, have not met the required standards that were advertised to fans.
“While these sites are managed by independent commercial entities, rectifying these issues remains the utmost priority for the Supreme Committee.
“Full refunds are being offered to fans severely impacted by this issue as well as alternative accommodation which will be free of charge for the duration of their stay.”
